Privacy Policy
Last updated: June 5, 2026
The Hearing Room (“we”, “us”, or “our”) operates this website and provides personalised hearing care services, including hearing assessments, consultations, hearing aid fittings, and related products and support (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our website, book or attend an appointment, make a purchase or other transaction, receive care from us, or otherwise communicate with us.
This Privacy Policy is intended to be read together with Singapore’s Personal Data Protection Act 2012 (the “PDPA”). If there is a conflict between any of our other terms and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal information we collect or process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information, including inferences drawn from this information:
- Contact details including your name, postal address, billing address, phone number, and email address.
- Health and care information including the reason for your visit, hearing concerns and symptoms, hearing assessment and audiogram results, medical and clinical history relevant to your hearing, hearing aid fittings and adjustments, and notes recorded by our clinicians during your care. This is sensitive information and we handle it with appropriate care.
- Appointment information including the appointments you book, attend, reschedule, or cancel, and your appointment history with us.
- Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information including any username, password, preferences, and settings, where you create an account with us.
- Communications with us including the information you provide when you submit an enquiry, complete a contact or booking form, leave a review, or otherwise contact us.
- Device and usage information including information about your device, browser, or network connection, your IP address, other unique identifiers, and information about how and when you interact with or navigate our website, including through cookies and similar technologies.
Personal information sources
We may collect personal information from the following sources:
- Directly from you, including when you book or attend an appointment, create an account, contact us, complete a form, or otherwise provide us with your information.
- Automatically through the Services, including from your device when you use our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to provide technology, booking, payment, or other services and they collect or process your personal information on our behalf. - From a parent, guardian, or carer, where they arrange care or provide information on behalf of someone in their care.
- From referring parties or other third parties, such as a referring clinician, where you have consented to this or where permitted by law.
How we use your personal information
Depending on how you interact with us, we may use personal information for the following purposes:
- Provide and improve the Services. We use your personal information to provide hearing care, conduct assessments, recommend and fit hearing aids, manage your appointments, maintain your clinical records, process payments and transactions, respond to your needs over time, and to maintain and improve the quality of our Services.
- Communicating with you. We use your personal information to confirm and remind you of appointments, follow up on your care, provide customer support, respond to your enquiries, and maintain our relationship with you.
- Marketing. Where permitted by law and subject to your consent, we may use your personal information to send you information about our Services, offers, and updates by email, text message, or post. You may opt out at any time as described below.
- Security and fraud prevention. We use your personal information to keep your account and our Services secure, to provide a secure payment experience, and to detect, investigate, and take action against possible fraudulent, unlawful, or malicious activity.
- Legal and regulatory reasons. We use your personal information to comply with applicable law and professional obligations, to respond to valid legal process or requests from authorities, to establish, exercise, or defend legal claims, and to enforce or investigate potential breaches of our terms or policies.
How we disclose personal information
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With service providers and vendors who perform services on our behalf, for example IT and website hosting, appointment booking systems, payment processing, data analytics, customer support, and cloud storage. These providers may only use your personal information as needed to perform their services for us.
- With manufacturers or suppliers of hearing devices, where this is necessary to fit, service, or support a device for you.
- When you direct, request, or otherwise consent to disclosure to a third party.
- With professional advisers such as our lawyers, accountants, and insurers, where reasonably required.
- In connection with a business transaction such as a merger, acquisition, or insolvency.
- To comply with applicable law or valid legal process, to enforce our terms or policies, and to protect our rights or the rights, safety, and property of our patients, staff, or others.
Third party websites and links
Our website may contain links to websites or platforms operated by third parties. If you follow a link to a site we do not control, you should review their own privacy and security policies. We are not responsible for the privacy or security of such sites, or for the accuracy, completeness, or reliability of information found on them. Our inclusion of a link does not imply our endorsement of that site or its operator.
Children's data
We provide hearing care to people of all ages, including children. Where we collect personal information about a child, we do so from, or with the consent of, a parent or guardian, and we use that information only to provide care and as otherwise described in this Privacy Policy. If you are the parent or guardian of a child whose information you would like to access, correct, or have deleted, please contact us using the details below.
Security and retention of your information
We take reasonable steps to protect the personal information in our care using appropriate administrative, technical, and physical safeguards. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to share sensitive or confidential information with us.
How long we retain your personal information depends on factors such as whether we need it to provide you with care, maintain your records, comply with our legal and professional obligations, resolve disputes, or enforce our agreements and policies. Clinical records may be retained for the period required under applicable law and professional guidelines.
Your rights and choices
Under the PDPA, and depending on your circumstances, you may have the following rights in relation to your personal information. These rights may apply only in certain circumstances, and in some cases we may decline a request as permitted or required by law.
- Access. You may request access to personal information we hold about you and information about how it has been used or disclosed.
- Correction. You may request that we correct inaccurate or incomplete personal information we hold about you.
- Withdrawal of consent. You may withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain Services to you.
- Managing communication preferences. You may opt out of marketing communications at any time using the unsubscribe option in our emails or by contacting us. If you opt out, we may still send you non-promotional messages, such as appointment confirmations and reminders or information about your care.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request, and we will respond within a reasonable time as required under the PDPA.
Complaints
If you have a complaint about how we handle your personal information, please contact us first using the details below so we can address it. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC).
International transfers
We may transfer, store, and process your personal information outside Singapore, for example where our service providers are located in other countries. Where we do so, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA, as required by applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date above, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
The Hearing Room 1 Coleman Street, #03-21, The Adelphi, Singapore 179803 Phone: +65 9726 0919 Email: enquiry@thehearingroom.com.sg Hours: Monday to Friday, 10am to 6pm; Saturday, 9am to 5pm
